Capaho Web Domain Hosting and Virtual Servers

This page contains solutions for some common problems you might encounter when setting up or using your web hosting account. If the information on this page does not help you resolve the problem or you want to make a change to your account please use the help desk link in your control panel to submit a support request. Requests sent through the help desk are given priority over e-mail requests and usually get a faster response. If you cannot access your control panel you can click the phone button below to call us via Skype or you can call us at the telephone number listed at the bottom of the contact page. Please note that we do not provide support for third-party cgi scripts, you should contact the originator of the script if you are having problems.

Your IP Address: 38.103.63.60
Your Host Name: 38.103.63.60

DNS & IP Information
Web Site Setup Tips
E-mail & FTP Troubleshooting
Anti-virus and Spam Filtering
CGI Troubleshooting
Other

DNS & IP Information
for
Domain Registration

Capaho Web Name Servers

Primary Name Server

GIZMO.CAPAHO.NET

Primary Name Server IP

66.98.246.80

Secondary Name Server

DAVINCI.CAPAHO.NET

Secondary Name Server IP

67.15.0.72

Web Site Setup Tips

Server type	AMD or Intel
Server OS	Red Hat Linux
Web server	Apache
FTP server	ProFTP
Mail server	Qmail

Accounts are setup with the following directory tree:

/	root directory for master site
/anon_ftp	for anonymous ftp (requires dedicated IP)
/bin	for shell programs
/cert	for installation of SSL certificate for the domain (requires dedicated IP)
/cgi-bin	for cgi scripts
/conf	for vhost.conf file to customize httpd configuration for the domain
/error_docs	for customized error documents (such as "404 Page Not Found")
/httpdocs	for web pages and associated files
/httpsdocs	for secure web pages and associated files
/logs	for log files
/pd	for password protected directories
/web_users	location of web user accounts created under main domain account

When setting up your master site, make sure you put all of your web pages in your /httpdocs directory. If you want to use the secure server, documents needing SSL should be placed in the /httpsdocs directory. If you plan to use CGI scripts, they should be placed in your /cgi-bin directory. PHP documents should use the .php extension. Also, it's good file management to create an images directory in your /httpdocs or /httpsdocs directory for your image files. You should use an FTP program that allows you to set file permissions when uploading cgi scripts to your cgi-bin. You can also transfer files and change file permissions using the file manager in your Plesk control panel. Account URL: Domain (master site): http://www.yourdomain.com Web user accounts: http://www.yourdomain.com/~username Account E-mail: Domain master POP3 account: yourdomain@yourdomain.com User accounts: username@yourdomain.com
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CGI-BIN Path/Directory information: Domain (master site): http://www.yourdomain.com/cgi-bin User accounts: http://www.yourdomain.com/~username/cgi-bin Absolute path (master site): /home/httpd/vhosts/yourdomain.com/cgi-bin Absolute path (users): /home/httpd/vhosts/yourdomain.com/web_users/ username/cgi-bin Perl: #!/usr/bin/perl Sendmail: /usr/sbin/sendmail Cron Files: If you need to automate a process via a cron file, first create a cgi script to perform the function you need and upload it to your cgi-bin directory. Make sure to specify the absolute path for the files called by your script. Next, use the cron file utility in your Plesk Control Panel to set up the cron file to run automatically at the desired interval. MySQL: If you want a MySQL database you can set it up and manage it through your Plesk control panel.
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Telnet/SSH: SSH (secure shell) access is available upon request for Virtual Server accounts. Due to security issues regarding shell accounts, we require that you register your Internet access point with us before we enable shell access for your account. Once we verify your Internet access point we will enable shell access to your master domain account from the access point you register. We do not offer telnet access due to the inherent security problems related to the insecure telnet protocol. You will receive connection and login instructions once your account has been approved for shell access. You will only be able to establish a secure shell connection from the ISP access point you register.
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E-mail & FTP Troubleshooting Tips Your e-mail program settings: User/Account/Log-In: User account name Password: User Password Pop server: yourdoman.com SMTP server: yourdomain.com To send e-mail from your e-mail program on your computer you need to check your e-mail first. The SMTP server does not allow access for sending messages unless it can first verify that you are authorized to use it. Set your e-mail program to check mail first before sending. You can also check and send messages with your web email utility located at https://webmail.yourdomain.com. If you are having trouble sending e-mail because of the SPAM filters, please use the help desk link in your control panel to send a support request. Your FTP program settings: User/Account/Log-In: User account name Password: User password FTP Server: yourdomain.com Directory: /
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Anti-virus and Spam Filtering Capaho Web filters incoming email at the mail gateway to remove virus infected attachments and to provide basic SPAM filtering. Users may customize spam filtering for individual e-mail accounts in the mail settings section of the Plesk control panel. The following Real-Time Blocking Lists are used for SPAM filtering at the mail gateway: bl.spamcop.net cbl.abuseat.org list.dsbl.org relays.ordb.org
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CGI Troubleshooting Tips

If you are having trouble with a cgi script on your web site please check all of the following:

1.)	The path to perl specified at the top of the script is correct. For your Capaho Web account it should be: #!/usr/bin/perl
2.)	The user variables in the user settings section of the script are correct. Consult the documentation that came with the script.
3.)	You did not overwrite any cgi script code when you changed user settings. Generally, user variables are to the right of the "=" symbol and are enclosed in single or double quotation marks followed by a semi-colon as in this example: $report_email = 'webmaster@capaho.com';
4.)	You uploaded the files to your cgi-bin directory in text (ASCII) mode.

5.)	The file permissions for your cgi scripts in your cgi-bin directory are set to: rwxr-xr-x (chmod 755)
6.)	If you are using a script that is called from an SSI tag inserted on a web page, your SSI tags should be written as follows: <!--#exec cgi="/cgi-bin/whatever.cgi"-->
7.)	You have specified all the necessary path information correctly in the cgi script settings. See the path information section in the Web Site Setup Tips above.
8.)	The script you're attempting to use was written for use on a LINUX/UNIX server.

It is best to send a support request through the help desk link in your control panel. Requests sent through the help desk are given priority over e-mail requests. If you send a support request by e-mail, however, please include the following information in your message:

Your name
Your domain name
Your e-mail address
A detailed description of the change requested or the problem you are experiencing including any error messages you received from the server.

Send your support request to:

support@capaho.com
Support requests are usually answered
within 24 hours.